Frequently Asked Questions (FAQ)

1. I want to know more about Zahocho Knives Tokyo.
Zahocho Knives Tokyo is a Japan-based online shop specializing in authentic Japanese kitchen knives. We aim to provide well-priced Japanese knives that caters to beginners, serious amateurs, and high-end Japanese knife collectors. Check out our About Us page. 

2. Can you show a sample computation?
(Note: No import duties and taxes for Philippine customers regardless of the value. You will only pay 112PHP for the PhilPost handling fee.)
Here's a sample computation for Philippine order via EMS:

210mm Tojiro gyuto: 4000 Php
EMS shipping fee: 750 Php (click here for EMS rates)
Total: 4750 Php

That's it! 

3. What are your payment options?
a. Credit card payments through our website;
b. PayPal; ​
c. *GCash, Maya, CoinsPh; and,​
d. *Bank transfer (BPI, Metrobank).
*GCash and bank transfer order form

4. Which courier service do you use?
We use mainly use JapanPost EMS to ship from Japan to your country. We also ship via DHL for EMS-suspended countries. 

5. Is the delivery door-to-door?
Yes, it is door-to-door. 

6. How much is the shipping fee?
JapanPost EMS (Asia): from 1900JPY/ ≈750 PHP / ≈14USD
JapanPost EMS (Europe): from 3150 JPY 
Please check the official rates here.
DHL Express (USA, Canada, Australia): from 2800 JPY

7. What are the other countries that you can ship to?
Philippines, Hong Kong, Singapore, Thailand, Taiwan, Malaysia, Indonesia, etc.
US, Canada, Australia, Germany, and other countries in Europe. 

Please check the complete list here (EMS). 

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