Frequently Asked Questions (FAQ)
Welcome to the FAQ section for Zahocho Knives Tokyo, your trusted online source for authentic Japanese kitchen knives. Located in Minato-ku, Tokyo, we are committed to bringing you competitively priced, high-quality Japanese knives that cater to a wide audience, including home cooks, professional chefs, serious enthusiasts, and even discerning collectors of high-end Japanese cutlery. If you still have questions after reading this FAQ, please feel free to contact us at info@zahocho.com.
1. Where are you located, and do you have a physical store?
We are based in Minato-ku, Tokyo, Japan, and operate entirely online without a physical storefront. All our products are shipped from our location in Minato-ku, Tokyo. We ship worldwide via JapanPost EMS or DHL.
2. What types of Japanese knives do you offer?
We offer a wide variety of Japanese knives, including gyuto, santoku, bunka, nakiri, petty, yanagiba, and more. We also have a selection based on your budget; if you are new to Japanese knives, we recommend this collection. Also, check out our list of Japanese knife brands such as Nakagawa, Yu Kurosaki, Masamoto, among others.
3. How do I choose my first Japanese knife?
For your first Japanese knife, we usually recommend multipurpose ones like gyuto or bunka/santoku. Check out our Beginner's Guide for more information. If you need further assistance, our team is always ready to help.
4. How do I place an order?
Simply add items to your cart, proceed to checkout, enter your details, and complete your purchase. You'll receive a confirmation email once your order is placed.
5. What payment methods do you accept?
We accept:
- Major credit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
Note: We do not offer Cash on Delivery (COD) for international shipments.
6. How long does shipping take?
U.S., Australia, and Canada:
• Shipped via DHL
• Estimated delivery: 3-5 days
Asia and Middle East:
• Shipped via EMS
• Estimated delivery:
Asia: 2-5 days
Middle East: 5-10 days
Europe:
• Shipping method varies by country (DHL or EMS)
• Estimated delivery:
DHL: 3-5 days
EMS: 5-10 days
Note: These estimates are averages and not guaranteed delivery times. The actual number of days may vary due to factors such as transport, customs, and handling conditions in the destination area, which are beyond our control.
7. How can I track my order?
All orders include online tracking. Once your order is shipped, we'll email you a tracking number and link. You'll also receive email notifications from our shipping partner (DHL or JapanPost EMS).
8. Is it door-to-door delivery?
Yes, DHL and EMS provide door-to-door delivery.
9. Are import taxes included in the price?
No, import taxes are not included in the prices listed on our website.
10. Are prices the same for international orders? Do you deduct Japanese consumption tax?
Our prices are the same for all customers, regardless of their location. While we're based in Japan, we don't add Japanese consumption tax to our listed prices. The price you see is the final price, whether you're in Japan or ordering internationally.
Yes, we offer free gift-wrapping. Simply request this service in the order notes when placing your order.
12. Can I get my knife engraved or personalized?
We do not offer engraving or personalization services for our knives.
13. What is your return policy?
We guarantee the quality of our products and aim for your satisfaction. For detailed information, please see our Return Policy page.
14. Why do your prices seem to fluctuate at times?
Our store's main currency is Japanese Yen (JPY). When you view prices in other currencies, they may change slightly day to day due to exchange rate fluctuations. These rates are managed by our currency exchange provider, not our store.