F.A.Q.

Frequently Asked Questions

1. I want to know more about Zahocho Knives Tokyo.
Zahocho Knives Tokyo is a Japan-based online shop specializing in authentic Japanese kitchen knives. We aim to provide reasonably-priced Japanese knives for our fellow chefs/cooks and enthusiasts.

2. Can you show a sample computation?
Here's a sample computation for Philippine order via EMS:
(Note: No import duties and taxes for PH customers regardless of the value.)
210mm gyuto: 4300Php (87USD)
+ EMS Shipping fee: 600 (12USD)
Total: 4900Php (99USD)
That's it!

3. What are your payment options?
a. Credit card payments through our website;
b. PayPal;
c. *GCash, PayMaya, CoinsPh; and,
d. *Bank transfer (BPI, Metrobank).
*To our fellow Filipino knife lovers, please contact us if you want to pay by GCash or bank transfer. You may email us at info@zahocho.com

4. Which courier service do you use?
We use mainly use JapanPost EMS to ship from Japan to your country. We also ship via DHL for EMS-suspended countries.

5. Is the delivery door-to-door?
Yes, it is door-to-door.

6. How much is the shipping fee?
JapanPost EMS (Asia): from 1400JPY/ ≈600 PHP / ≈12USD
JapanPost EMS (Europe): from 2200JPY
Please check the official rates HERE.
DHL Express (USA, Canada, Australia): from 25USD.

7. What are the other countries that you can ship to?
Please check the list h er e.
For EMS-suspended countries like the US, Canada, or Australia, we can ship via DHL.