Shipping policy
Shipping Information
Zahocho Knives Tokyo ships worldwide from Tokyo, Japan via Japan Post EMS or DHL.
Free Shipping
Most orders ship free. No promo codes needed, and every shipment includes tracking.
Order Processing
We ship within 24–48 hours after an order is placed, excluding weekends and Japanese holidays. Our Japanese knives come in their own box, and every order is securely packed to prevent damage during transit. Tracking details are emailed once your order ships.
Shipping Destinations
Japan (Domestic)
• Shipped via Yamato or Japan Post
• Estimated delivery: 1–2 days
United States
• Shipped via DHL
• Estimated delivery: 3–5 days
(Displayed prices include tariffs and duties)
Canada
• Shipped via DHL
• Estimated delivery: 3–5 days
Australia and New Zealand
• Shipped via Japan Post EMS
• Estimated delivery: 5–10 days
United Kingdom
• Shipped via Japan Post EMS
• Estimated delivery: 5–10 days
Asia and Middle East
• Shipped via Japan Post EMS
• Estimated delivery:
Asia: 2–5 days
Middle East: 5–10 days
Europe
• Shipping method varies by country (DHL or EMS)
• Estimated delivery:
DHL: 3–5 days
EMS: 5–10 days
Rest of World
• Shipped via Japan Post EMS
• Estimated delivery: 7–14 days
Delivery Estimates
Delivery times are estimates only. Actual delivery times can vary depending on local handling conditions and your specific location.
Door-to-Door Delivery
EMS and DHL deliver directly to your address, handle customs clearance, and notify you when your package is out for delivery.
Tracking Your Order
Once shipped, you'll receive a confirmation email with a tracking link.
Customs and Duties
Like any international order, import duties and taxes may apply on arrival, depending on your country. Any charges are handled by your local customs, not by us. If you have any questions, email us at info@zahocho.com. For US orders, duties and tariffs are already included in the displayed price.
Returns and Refunds
Returns accepted within 30 days if unused and in original packaging. For complete details, please visit our Refund and Returns page or zahocho.com/returns
Questions?
Email us at info@zahocho.com