We ship worldwide from Tokyo, Japan to over 150 countries. Enjoy free shipping on orders over 19,000 JPY (approx. 140 USD) with code "FREESHIP".

RETURNS

You can return products within 14 days of receiving them. To be eligible for return, the product must be unused, in the same condition as when you received it, and in the original packaging. You must provide a proof of purchase to complete your return. Buyers are responsible for the cost of returning products. Contact us at info@zahocho.com to arrange a return.

Please note that knives damaged due to misuse, improper care, poor technique, mistakes in use or sharpening, or any other type of damage resulting from user error are not eligible for return, exchange, or refund. Click here for more information.

INTERNATIONAL SHIPPING

We use DHL for the United States, Canada, Australia, and Europe. For countries in Asia, Middle East, and some countries in Europe (like United Kingdom, Ireland, Italy), we use EMS. Upon order confirmation, we will ship out in 1-2 business days excluding weekends and holidays.

DELIVERY TIME

US, Canada, Australia, Europe: 3-5 days (DHL)
Middle East: 5-10 days (EMS)
Asia: 2-5 days (EMS)

For Philippines:
Manila and nearby cities: 2-5 days (EMS)
Visayas/Mindanao: 10-20 days (EMS)

Note: These estimates are averages and not guaranteed delivery times. The actual number of days may vary due to factors such as transport, customs, and handling conditions in the destination area, which are beyond our control. Thank you for your understanding.

TRACKING YOUR ORDER

Once your order is shipped, we'll send you a confirmation email with a tracking link.

CUSTOMS AND IMPORT DUTIES

Item prices and shipping fees exclude import duties, taxes, and charges. Buyers are responsible for these fees. In the Philippines, there are no taxes regardless of the order amount. 

RATES

Use our shipping fee calculator below. Make sure there is one product in your cart to complete the calculation. 

❖ For any additional questions or concerns, please refer to our Frequently Asked Questions (FAQs) section, or feel free to contact us at info@zahocho.com.