Shipping Information

Zahocho Knives Tokyo is based in Tokyo, Japan, and ship worldwide to over 150 countries using JapanPost EMS or DHL. Below, you'll find details on our shipping methods, delivery times, returns, and more. If you have any questions, feel free to reach out to us at info@zahocho.com.

FREE SHIPPING MADE EASY

Enjoy complimentary shipping on all orders over 19,000 JPY (approximately 140 USD). No promo codes needed. All orders come with tracking for your convenience.

ORDER PROCESSING

We aim to ship your order within 1-3 business days, excluding weekends and holidays. You will receive a confirmation email with a tracking number once your order has been shipped.

INTERNATIONAL SHIPPING

  • U.S., Europe, Australia: We ship via DHL, expecting delivery within 3-5 days.
  • Asia, Middle East, Select European Countries: Orders are dispatched through EMS*. Delivery times vary:
    • Asia: 2-5 days
    • Middle East: 5-10 days
  • Philippines specifics:
    • Manila and nearby cities: 2-5 days
    • Visayas/Mindanao: 7-15 days

*For a detailed explanation of JapanPost shipment statuses, visit our JapanPost EMS Shipment Statuses page.

DELIVERY ESTIMATES

The above timelines are estimates. Actual delivery may vary due to factors like customs and local handling conditions. We appreciate your understanding.

TRACKING YOUR ORDER

Once your order is on its way, we'll send you a confirmation email with a tracking link.

CUSTOMS AND IMPORT DUTIES

Item prices and shipping fees exclude import duties, taxes, and charges. Buyers are responsible for these fees. In the Philippines, there are no taxes regardless of the order amount.

RETURNS & REFUNDS

You can return products within 14 days of receiving them. To be eligible for return, the product must be unused, in the same condition as when you received it, and in the original packaging. Buyers are responsible for the cost of returning products. For more information, visit our Returns and Refunds Policy page.

RATES

Use our shipping fee calculator below. Make sure there is one product in your cart to complete the calculation. 

QUESTIONS OR CONCERNS?

Have any questions? Our FAQs page covers a wide range of topics. If you don't find what you're looking for, feel free to contact us at info@zahocho.com. We're here to help!

 

Questions? We're here to help!