Visiting Japan FAQ

1. Can you deliver to my hotel?

Yes, we can. We ship to your hotel via Yamato Transport or Japan Post.

2. How long does it take?

Delivery takes 1 to 2 days. You'll get tracking information once it ships.

3. Do I have to pay anything upon delivery?

No, there's nothing to pay upon delivery. Everything is paid at checkout.

4. What details should I include with my order?

Please add your check-in and check-out dates in the order notes box at checkout. Most importantly, the name on the order should match the registered guest name on your hotel booking, so delivery goes smoothly. Hotels require these two for faster processing. You can also email these details to info@zahocho.com after you place an order.

5. Can I order in advance of my trip to Japan?

Yes, you can. We'll hold your knife and schedule delivery for when you arrive.

6. Can you deliver to an Airbnb?

Sorry, no. Most hosts don't accept deliveries.

7. Can I pick up in person?

We don't have a physical store. If you're in Ginza, Tokyo, we may be able to hand deliver it, case by case. Feel free to email us at info@zahocho.com to ask.

8. Can you ship to my home country instead?

Yes, we can. We ship via Japan Post EMS or DHL. Visit our Shipping Information page for more details.

9. Can I bring a knife on my flight home?

Yes, just keep it in your checked baggage.

Questions?

Feel free to email us at info@zahocho.com