Shipping Information (Philippines)
Zahocho Knives Tokyo is based in Tokyo, Japan, and ships worldwide using JapanPost EMS or DHL. Below, you'll find details on our shipping methods, delivery times, returns, and more. If you have any questions, feel free to reach out to us at info@zahocho.com.
FREE SHIPPING MADE EASY
Enjoy free EMS shipping on all orders over ₱5,000--no promo codes required. Orders below ₱5,000 have a flat shipping fee of around ₱750 (via EMS). We also offer DHL for Metro Manila at a flat rate of ₱2,000. If you're outside Metro Manila and prefer DHL, contact us at info@zahocho.com for a quote. All orders include online tracking.
ORDER PROCESSING
We process and dispatch orders within 24–48 hours, excluding weekends and holidays. You'll receive a confirmation email with a tracking number once your order has shipped. Click here to view an example of the JapanPost tracking page.
SECURE PAYMENTS
We accept a variety of quick and secure payment options, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
For customers in the Philippines who prefer GCash or BPI Online, we also offer direct email ordering. Click here for details.
INTERNATIONAL SHIPPING
Philippines
| Destination | Carrier | Estimated Delivery |
|---|---|---|
| Manila & nearby cities | EMS | 3–5 days |
| Metro Manila | DHL | 2–3 days |
| Rest of Luzon | EMS | 5–7 days |
| Visayas / Mindanao | EMS | 10–15 days |
If you're outside Metro Manila but prefer DHL, email us at info@zahocho.com for a quote.
EMS delivery is currently unavailable for the following zip codes: 5110, 5111, 5314, 5315, 5316, 5317.
International
| Destination | Carrier | Estimated Delivery |
|---|---|---|
| U.S. & Canada | DHL | 3–5 days |
| Australia | EMS or DHL | 5–10 days |
| New Zealand | EMS | 5–10 days |
| Asia | EMS | 2–5 days |
| Middle East | EMS | 5–10 days |
| Europe | EMS | 5–10 days |
Note: These estimates are averages and not guaranteed delivery times. Actual times may vary based on your location and local delivery conditions.
DOOR-TO-DOOR DELIVERY
EMS shipments:
- Door-to-door delivery
- Local pickup may be required in some areas
- Handles all customs procedures
- Text message notifications with delivery and PTCC info
DHL shipments:
- All shipments are door-to-door
- Handles all customs procedures
- Delivery updates via text message
FEES
EMS (all areas):
- FREE shipping on all orders over ₱5,000
- ₱750 shipping fee for orders below ₱5,000
- ₱112 PTCC fee — this is a standard customs fee charged by EMS in the Philippines, similar to how EMS charges customs fees in other countries. It is separate from the shipping fee and does not go to us. Paid directly to the PHLPost courier upon delivery. You'll get a text when your package is out for delivery.
- No additional taxes, duties, or hidden fees
DHL (Metro Manila only):
- Flat-rate ₱2,000 DHL shipping fee
- Mandatory ₱430 regulatory fee — this is a government-mandated customs processing fee collected online by DHL on behalf of the Bureau of Customs. This fee doesn't go to us.
ORDER TRACKING
Once your order ships, we'll send a confirmation email with a tracking link. Click here to view an example tracking page.
RETURNS & REFUNDS
30-day returns. If something isn't right, just email us at info@zahocho.com. For defective or damaged items, we'll make it right. Full details on our Returns & Refunds page.
QUESTIONS OR CONCERNS?
Check our FAQs page for more info. For anything else, email us at info@zahocho.com.