Shipping Information

Zahocho Knives Tokyo is based in Minato-ku, Tokyo, Japan, and ships worldwide to over 150 countries using JapanPost EMS or DHL. Below, you'll find details on our shipping methods, delivery times, returns, and more. If you have any questions, feel free to reach out to us at info@zahocho.com.

FREE SHIPPING MADE EASY

Enjoy complimentary shipping on all orders over 7,000PHP. No codes needed. All orders come with tracking for your convenience.

ORDER PROCESSING

We aim to ship your order within 1-3 business days, excluding weekends and holidays. You will receive a confirmation email with a tracking number once your order has been shipped.

SECURE PAYMENTS

We primarily accept a variety of quick and secure payment options for your convenience, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.

However, for our customers in the Philippines who prefer to pay using GCash or BPI online, we also offer a direct email ordering option. Click here for details.

INTERNATIONAL SHIPPING

  • Philippines specifics:
    • Manila and nearby cities: 2-5 business days
    • Visayas/Mindanao: 10-15 business days
  • U.S., Europe, Australia: We ship via DHL, expecting delivery within 3-5 business days.
  • Asia, Middle East, Select European Countries: Orders are dispatched through EMS*. Delivery times vary:
    • Asia: 2-5 business days
    • Middle East: 5-10 business days

*For a detailed explanation of JapanPost shipment statuses, visit our JapanPost EMS Shipment Statuses page.

DELIVERY ESTIMATES

The above timelines are estimates. Actual delivery may vary due to factors like customs and local handling conditions. We appreciate your understanding.

ORDER TRACKING

Once your order is on its way, we'll send you a confirmation email with a tracking link. Use this link to monitor the progress of your shipment.

CUSTOMS AND IMPORT DUTIES

You will only pay 112PHP for the Presentation to Customs Charge (PTCC) fee. The PTCC is levied by the Philippine customs authority on all incoming international shipments. This PTCC fee covers the handling and processing of your package through customs clearance. No other taxes or duties will be charged on top of this regardless of order value.

RETURNS & REFUNDS

You can return products within 14 days of receiving them. To be eligible for return, the product must be unused, in the same condition as when you received it, and in the original packaging. Buyers are responsible for the cost of returning products. For more information, visit our Returns and Refunds Policy page.

QUESTIONS OR CONCERNS?

Have any questions? Our FAQs page covers a wide range of topics. If you don't find what you're looking for, feel free to contact us at info@zahocho.com. We're here to help! Our team is available Monday through Friday, 9:00 AM to 5:00 PM JST, and we strive to respond to all inquiries within 24 hours.

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