配送ポリシー

Shipping Information
Zahocho Knives Tokyo ships worldwide from Tokyo, Japan via JapanPost EMS or DHL.

Free Shipping
Complimentary shipping on most orders (thresholds vary by country). No promo codes needed. All orders include tracking.

Order Processing
We ship within 24–48 hours after an order is placed, excluding weekends and Japanese holidays. All knives are securely packed to prevent damage during transit—we even include a tip protector for added safety. Tracking details are emailed once shipped.

SHIPPING DESTINATIONS

Japan (Domestic):
• Shipped via Yamato or JapanPost
• We ship within 24–48 hours
• Estimated delivery: 1–2 days

U.S., Australia, and Canada:
• Shipped via DHL
• Estimated delivery: 3–5 days
(For US De Minimis Rule updates, click here)

Asia and Middle East:
• Shipped via EMS
• Estimated delivery:
  Asia: 2–5 days
  Middle East: 5–10 days

Europe:
• Shipping method varies by country (DHL or EMS)
• Estimated delivery:
  DHL: 3–5 days
  EMS: 7–10 days

Door-to-Door Delivery
EMS and DHL deliver directly to your address. They handle customs clearance and notify you when out for delivery.

Delivery Estimates
Timelines above are estimates. Actual delivery may vary due to customs, local handling, or weather.

Tracking Your Order
Once shipped, you'll receive a confirmation email with a tracking link.

Customs & Duties
Import duties and taxes may apply depending on your country. These are separate from item price and shipping cost.

Returns & Refunds
Returns accepted within 30 days if unused and in original packaging. Return shipping is the buyer's responsibility. More info: Returns and Refunds Policy

Questions?
Visit our FAQs page or email us at info@zahocho.com