Masahiro MBS26 hankotsu 150mm

Got a question? We're here to help. Email us at info@zahocho.com or fill out our contact form.

• Use a whetstone to maintain sharpness. Avoid electric sharpeners and pull-through sharpeners, as they are not suitable for Japanese kitchen knives. Honing rods, typically used for western-style knives, may potentially damage the edge.
  
• Choose a wooden or rubber cutting board instead of bamboo or poly boards to preserve the knife's edge.
  
• Keep the knife clean and dry, especially if it is made of carbon steel. Carbon knives are prone to rusting.
  
• Avoid using the knife to cut through bones or frozen foods. It's best to use a separate knife specifically designed for these tasks.
  
• When cutting, use a smooth and fluid motion, avoid twisting or torquing the blade. This technique helps maintain control and minimizes the risk of damage.
  
• Never put Japanese kitchen knives in the dishwasher. Instead, hand wash them with mild soap, ensuring thorough cleaning, and then dry them completely before storing.

1. How long does shipping take?
We ship from Tokyo, Japan to different countries via DHL or EMS. Please find the estimated shipping times below:

US, Canada, Australia, Europe: 3-5 days
Middle East: 5-10 days
Asia: 2-5 days

For the Philippines:
Manila and nearby cities: 2-5 days
rest of Luzon: 5-7 days
Visayas/Mindanao: 10-12 days

Please note that actual delivery times may vary due to factors beyond our control.

2. Are taxes included in the price?
Please note that taxes are not included in the prices listed on our website. If you would like your order to be sent as a "gift" or if you have other requests, please let us know.

(Note: For customers in the Philippines, there are no import taxes regardless of the order value. You will only pay 112 PHP for the Presentation to Customs Charge (PTCC) fee.)

3. How can I track my order?
Once shipped, we'll send a tracking link via email.

4. Is it door-to-door delivery?
Yes, DHL and EMS provide convenient door-to-door delivery.

• You can return products within 14 days of receiving them.
• To be eligible for return, the product must be unused, in the same condition as when you received it, and in the original packaging.
• You must provide a proof of purchase to complete your return.
• Buyers are responsible for the cost of returning products.
• Contact us at info@zahocho.com to arrange a return.

Please note:

• Knives damaged due to misuse, improper care, poor technique, mistakes in use or sharpening, or any other type of damage resulting from user error are not eligible for return, exchange, or refund.

Refunds

• We will notify you by email once we receive and inspect your returned item.
• If approved, a credit will be applied to your original method of payment within a certain amount of days.