1. How long does shipping take?
We ship from Tokyo, Japan to different countries via DHL or EMS. Please find the estimated shipping times below:
US, Canada, Australia, Europe: 3-5 days
Middle East: 5-10 days
Asia: 2-5 days
For the Philippines:
Manila and nearby cities: 2-5 days
Visayas/Mindanao: 10-20 days
Please note that actual delivery times may vary due to factors beyond our control.
2. Are taxes included in the price?
Please note that taxes are not included in the prices listed on our website. If you would like your order to be sent as a "gift" or if you have other requests, please let us know.
(Note: For customers in the Philippines, there are no import taxes regardless of the order value. You will only pay 112 PHP for the Presentation to Customs Charge (PTCC) fee.)
3. How can I track my order?
Once shipped, we'll send a tracking link via email.
4. Is it door-to-door delivery?
Yes, DHL and EMS provide convenient door-to-door delivery.