Returns & Refunds Policy
RETURNS
- Products can be returned within 14 days of receipt.
- To qualify for a return, items must be unused, in their original condition and packaging, with proof of purchase.
- Buyers bear the return shipping costs. For international returns or specific instructions, please contact us at info@zahocho.com
- Items damaged due to misuse or improper care are ineligible for return or refund or exchange.
REFUNDS
- Upon receiving and inspecting your return, we'll email you. Approved refunds are processed to the original payment method within 7-14 business days.
- If your refund is delayed, please check your bank account, contact your credit card company, and then your bank. For unresolved issues, contact us at info@zahocho.com.
EXCHANGES (if applicable)
- We replace items if they are defective or damaged on arrival. Please email us at info@zahocho.com for exchange procedures.