Returns can only be made within 14 days upon receiving the product. Buyer shoulders the return of products. Product must be unused and in the same condition when you received it and it must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please email us at email@example.com to arrange a return.
Please note that knives damaged by misuse, improper care, poor technique, mistakes in use or sharpening, or any other type of damage resulting from user error are not eligible for return, exchange, or refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged upon arrival (not due to misuse). If you need to exchange it for the same item, send us an email at email@example.com.
DISCLAIMER OF WARRANTY
Zahocho Knives Tokyo makes no representations or warranties of any kind, either expressed or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement. Zahocho Knives Tokyo is not responsible for printing or typographical errors. Pricing and availability are subject to change without notice.
We ship from Tokyo to over 150 countries worldwide.
FREE SHIPPING for orders over 20,000JPY or approx. 140USD. For orders under 140USD, please refer to the rates below.
• International shipping
Upon order confirmation, we will ship out in 1-2 days.
Note: Regarding shipping to the UK, we, just like other retailers, are still unable to do so because of the new UK law (age verification for online knife purchases; passed in June 2022); DHL and JapanPost still do not have a system for age verification.
• Delivery time
Note: The number provided only represents the average time required for normal delivery and does not guarantee the exact number of days required for delivery. The number of days may change depending on the transport, customs, and handling conditions in the destination area.
• Tracking your Order
• Customs and Import Duties for International Orders
For your reference, one knife is approximately 300g. A whetstone is around 1kg.
US, Canada and Australia: DHL
Middle East: EMS
Japanese kitchen knives requires some attention. It's crucial to pay attention to the following points.
• Always use the appropriate knife for the task.
• Refrain from moving the knife in a lateral direction while cutting. Use the thrust-cutting technique.
• Avoid bones and frozen food.
• Always use a wooden or rubbing cutting board. Avoid hard plastic, glass, or marble.
• Wash and dry the blade as soon as you're done with it especially carbon steel knives.
• Always wash your Japanese kitchen knife by hand. Never use a dishwasher.
• Use sharpening whetstones to sharpen or touch up your Japanese knife. In general, honing rods are not recommended as using these will cause damage to the edge. Honing rods are for western knives. Electric sharpeners and pull through sharpeners should never be used on Japanese kitchen knives.
GCash Order Form (for PH)
GCash Order Form (for PH)
Click here to fill out the GCash order form