Order Policy

SHIPPING

We ship internationally via EMS Japan Post. For EMS-suspended countries like the US, Canada, or Australia we can ship via DHL. Please contact us to get a quotation (starts from 25USD). Zahocho Knives Tokyo does not assume any responsibility for the delays during international delivery.

CUSTOMS

Import duties and other charges are the buyer's responsibility. Please note that some countries may require parcels to be opened for customs inspection. We cannot be held responsible for any actions taken by customs officials.

RETURNS

Returns can only be made within 14 days upon receiving the product. Buyer shoulders the return of products. Product must be unused and in the same condition when you received it and it must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please email us at info@zahocho.com to arrange a return.

Please note that knives damaged by misuse, improper care, poor technique, mistakes in use or sharpening, or any other type of damage resulting from user error are not eligible for return, exchange, or refund.

REFUND

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@zahocho.com.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged upon arrival (not due to misuse). If you need to exchange it for the same item, send us an email at info@zahocho.com.

DISCLAIMER OF WARRANTY

Zahocho Knives Tokyo makes no representations or warranties of any kind, either expressed or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement. Zahocho Knives Tokyo is not responsible for printing or typographical errors. Pricing and availability are subject to change without notice.